Definition
Poles
Each HES element is a spectrum, not a category: the Low and High poles describe how it presents at its two extremes, while the Reference marks the typical, everyday middle. The poles map variation across the range — neither end is inherently better or worse.
Feedback is vague or wounding; triggers defensiveness and relationship cost.
Feedback is clear and usable; recipient knows what to change and why.
Good downward; weaker upward/peer (or the reverse).
Measure
Measuring Methods
Empirical Anchor
Notes
Citation
Human Elements System. (2026). Feedback Delivery Skill (HES Passport D088, v1.2.4). hestable.com. https://hestable.com/passport/D088
@misc{hes_D088, author = {{Human Elements System}}, title = {{Feedback Delivery Skill}}, year = {2026}, note = {HES Passport D088, v1.2.4}, howpublished = {\url{https://hestable.com/passport/D088}} }